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Social Media Slander
As everyone knows many people's favorite thing to do on Facebook is posting controversial complaints and provoking arguments. I have seen a multitudinous amount of negative posts tearing down the reputation of CVS Pharmacy. While very few individuals have commented that they have not had any issues with the company, most people have described the personnel as "absolutely pathetic," "*bleep* morons" and "unfriendly."
The Psychology Behind Reviews
Imagine you transfer to a new pharmacy. You walk in and are warmly greeted by the staff. You head to the counter where a pharmacy technician is awaiting. They ask for your name and your birthday and you receive your prescription immediately. As you exit the pharmacy you ponder about what an easy and great experience it was. Would you post a review?
A recent survey concluded that only one out of every ten happy customers leave a review. Meanwhile, 34% of people leave a negative review after a displeasing experience.
Pandemic Pressure
During these trying times pharmacies are doing their best efforts to keep up with the demand of patients. While balancing medications they are processing orthocoronavirinae testing as well. Swab tests may take a few seconds. However, the gathering of information is what takes time from personal information to insurance.
In the Bridgewaters CVS and Walgreens are the primary pharmacies in the area. The tri-town population is approximately 49,123 residents according to 2018-2019 statistics. Even though not everyone utilizes these businesses, with four locations in the tri-town region, the majority of the population are patients of one of these pharmacies who of which may be on more than one medication at a time.
Be the Change You Want to See
I am against entertaining individuals' opinionated egos. With that being said I could not sit back and watch this person verbally attack a quite demanding profession. Not only did the individual insult the company, but they attacked leadership and upper management as well. Simply, I responded with, "Become a GSM or PM and be the change you want to see." He laughed at my common and replied, "What a ridiculous suggestion."
According to Oscar Martinez, it is ineffective to declare something and expect anything to happen. Michael Scott declaring bankruptcy is a prime example. If you feel law enforcement is corrupt, then take the civil service exam to become a cop. If you feel pharmacies are too slow, then take the PTCB's and take a walk in their shoes.
Addiction has been an ongoing problem in today's society. According to the International Narcotics Control Board, 30% of the world's opioids are consumed by Americans while more than 46 people passed each day from the misuse of prescription opioids in 2016. I dream of becoming a pharmacist to be on the frontlines of preventing the misuse of prescriptions by sparking a change from the inside.
It just takes one motivated individual. Be that person. Be a change. Be an influence. Be an inspiration. Be the change you wish to see in the world.
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